I Heart Maintenance!

When was the last time you told your maintenance team how much you appreciated them?  When was the last time you did something special for them?  Can you imagine the daily challenges your maintenance team faces?   I personally believe all office staff should shadow maintenance team members for at least a full day when hired.  This is helpful so that we understand how we can better communicate with our maintenance team. They can be our heroes!  Truly, they are the reason a resident chooses to stay with your community for another lease term or the reason they choose to move out.  I went to a class once about Resident Retention back in 2007 when I first got into the business and I remember the woman speaking saying, “ The reason people LEASE all across America is because of great Sales Teams… the reason they STAY is because of PHENOMENAL Service Teams!”  Build a relationship with your maintenance team and work with them to make their job easier.  Ask the right questions when taking service requests, follow up with residents and let maintenance know that they are appreciated.  We have Resident Appreciation Events.  Can we have Maintenance Appreciation Events?   I don’t see why not!   Until next time- Heather


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