Are You A Great Listener?

Author: Heather Palmer

If you want to be successful when building rapport, you have got to enhance those listening skills! It is absolutely imperative that we are good listeners. This is the case not only for prospects but also residents.  Folks hate repeating information and it is very annoying when a person is obviously waiting for their turn to talk instead if actually listening.  Active listening is a familiar technique in which you are making appropriate eye contact, nodding and even repeating back information to summarize the conversation to let the person know you were listening to them.  This is definitely a skill which is necessary in the multifamily industry.   When you are listening you can gauge what a resident/ prospect wants in addition to what is implied during their communication.  Limit the distractions in your environment as much as possible- especially when on the phone.- Heather

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s